Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for Hommey orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express options are available at checkout for those who need their home essentials sooner.
Do you offer a warranty on your furniture and textiles?
Yes, all Hommey products come with a 12-month limited warranty covering manufacturing defects to ensure your home remains a sanctuary of quality.
What is your return policy for home decor items?
We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
Are your textiles machine washable?
Most of our linens and cushion covers are machine washable on a gentle cycle. Please refer to the specific care label on each product for detailed maintenance instructions.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.